Frequently Asked Questions

Here are the answers to the most common questions

 

I. ACCOUNT OPENING PROCESS


1.   Who can open a securities trading account with Hem Securities?


Any person who is an individual resident of India, HUF, Partnership Firm, Indian Corporate or NRI can open a trading account.


2.   How do I open a trading Account with Hem Securities?


It’s very simple. You can open a trading account in following easy ways :


A.  ONLINE


Visit www.hemsecurities.com
Click on Open an Account.
Fill up the required Details.


Call 0141-4051000 in case of any queries and our representative will help you.


B.  E-MAIL


Drop us an email with your name and contact number at info@hemsecurities.com and our representative will contact you.


C.  BY PHONE/ COURIER FACILITY


Call 0141-4051000 and our representative to complete the required formalities
OR We can also send an Application Form by Courier at your address


3.  Is there any registration/ account opening charges?


Currently, Trading Account opening charges are NIL.


4. What are AMC Charges?


AMC is Annual Maintenance Charge levied on annual basis for maintaining regular Demat Account. Currently, we have 2 Plans for DEMAT Account:

i.  Annual AMC Plan: Rs. 270/- per year (inclusive of all taxes).
ii.  Lifetime AMC Plan: Rs. 1070/- (for 6 years) (inclusive of all taxes).


5.  What documents are required for opening an account?


The following documents are required for opening an account with us:

  • Two recent colored passport size photograph.
  • Self Attested Photocopy of PAN Card (Clear Copy)- Mandatory.
  • Self Attested Photocopy of AADHAR Card (Clear Copy)- Mandatory.
  • Identity Proof– Photocopy of any of the following (Self Attested).

    1. Passport
    2. Voter ID
    3. Driving License
  • Address Proof- Photocopy of any of the following (Self Attested)

    1. Ration Card
    2. Passport
    3. Voter’s Identity Card
    4. Driving License
    5. e) Bank Passbook/ Bank Statement
    6. f) Electricity, Landline Telephone Bill (MTNL/ BSNL) (not more than two months old)


  • Proof of Bank Account:

    1. Personalized Crossed cheque
    2. VCertified Bank Statement (not more than 2 months old)

  • Proof of Demat Account:

    1. Client Masters
    2. Demat Holding statement (not more than 2 months old)

    Voluntary Requirement: Power of Attorney (Limited Purpose Power of Attorney of Demat Account for Operational Requirements)


    Note:


    1. Scanned Copy of above documents will be required in case of Account Opening through Online mode.
    2. Hard copy of Power of Attorney is must in all modes of Account Opening (if applicable).

    IN CASE OF CORPORATE ACCOUNTS:

    • Copy of PAN Card of the Company.
    • Address Proof of the Company.
    • Proof of Bank Account of the Company including Crossed cheque, Bank Statement (not more than 2 months old).
    • DP Proof of the Company.
    • CIN of the Company.
    • Copy of Memorandum & Articles of Association of the Company and Certificate of Incorporation.
    • Copy of Balance Sheets of latest 2 financial years (to be submitted every year).
    • Copy of the latest share holding pattern including list of all those holding control, either directly or indirectly, in the Company in terms of SEBI takeover Regulations,duly certified by the Company Secretary/Whole Time Director/ MD (to be submitted every year).
    • Photograph of whole time Directors/two Directors in charge of day to day operations.
    • KYC & CKYC of all Directors of the Company.
    • PAN Card & Address Proof of whole time Directors/two Directors in charge of day to day operations.
    • Board Resolution on letter head of the Company.
    • Authorized Signatories List with specimen signatures on letter head of the Company along with their latest passport size Photographs.
    • List of Directors along with DIN no. on Letterhead along with their specimen signatures.
    • Copies of Income Tax Return of last 2 years.
    `

    Note:All above documents should bear the Seal & Signature of Authorized Signatory.


    IN CASE OF PARTNERSHIP ACCOUNTS:


    • A recent passport size photograph of all the authorized partners
    • Copy of PAN Card of all Partners & Partnership Firm
    • Address Proof in the name of the Partnership firm (any one of the following documents)
      1. Bank Statement duly attested by the concerned bank under the stamp and signature of the bank official (not more than 2 months old)
      2. Electricity Bill (not more than 2 months old)
      3. Telephone Bill Landline - only BSNL (not more than 2 months old)
      4. Bank Passbook.
    • Proof of Bank Account in the name of Partnership firm
      1. Original cancelled personalized bank cheque (Seal & Signed by partner).
      2. In case, there is non-personalized cheque then copy of bank passbook/ bank statement of same bank account is required.
    • Address proof & Identity proof of all the partners (any one of the following documents)
      1. Driving License
      2. Passport
      3. Ration Card
      4. Electricity Bill (not more than 2 months old)
      5. Telephone Bill Landline-only BSNL (not more than 2 months old)
    • Notarized Partnership Deed along with the list of partners duly certified and attested by all the partners
    • Authority letter by all the partners in favour of Managing Partners on letter head of the firm
    • Proof of Demat Account: Demat Client Master required in the name of Partner (not more than 2 months old)
    • Copies of Income Tax Return of last 2 years.
    • Balance Sheet of last 2 Years.

    IN CASE OF TRUST ACCOUNTS:


    • Photograph of Trustees
    • Copy of PAN Card & Address Proof of the Trust
    • Copy of PAN Card & Address Proof of Trustee
    • Proof of Bank Account of the Trust including Crossed cheque, Bank Statement (not more than 2 months old)
    • DP Proof of the Trust
    • Copy of Balance Sheets of latest 2 financial years (to be submitted every year).
    • Certificate of registration (for registered trust only).
    • Board Resolution on letter head of the Trust.
    • List of Trustees certified by managing trustees/CA.
    • List of Trustees certified by managing trustees.

    In case of any further queries, please feel to contact our Customer Care help desk at 0141-4051000


    II. FUND TRANSFER


    6.  How do I transfer funds from my Bank A/c to my Trading A/c?


    A Client can transfer the funds from their Bank Account to their Trading Account in following ways:

    Online Transfer through Net banking NEFT, RTGS & IMPS Physical Cheque Deposit (Outstation cheque clearance will take more time)
    A Client can transfer the Funds online through Net banking A Client can transfer the funds through NEFT, RTGS & IMPS A Client can also deposit the Cheque in our designated Bank Account through CMS Deposit Slip. Process given below:
    • Ask for “CMS DEPOSIT SLIP” from Bank
    • Write down CMS Code INSTEAD OF Account No. in Deposit slip.
    • CMS CODE must be written in block letter in the Boxes provided for Client code in CMS Deposit Slip.
    • Cheque provided must be of the same Account, details of which are registered with us in the Client Trading Code.

    Details of CMS CODE:

    S.NO EXCHANGE FAVOURING/ CLIENT NAME CMS DEPOSIT CODE/CLIENT CODE
    1 BSE HEM SECURITIES LTD. HEMSECULT
    2 NSE CASH HEM FINLEASE P. LTD. HEMNSEPVL
    3 NSE F&O HEM FINLEASE P. LTD. HEMFNOFIN
    4 NSE CURRENCY HEM FINLEASE P. LTD.CURRENCY DER.CLIENT A/C HEMFDERCUR
    5 NCDEX HEM MULTI COMMODITIES P. LTD. HMMLCMDT
    6 MCX HEM MULTI COMMODITIES P. LTD. MCX CLIENT A/C HMMMCXCOM
  • A client can also take help of below mentioned example:
    • Drawer = Client LD BACK OFFICE Code.
    • Drawee = Client’s Designated Bank.


    7.nbsp How do I transfer funds from my Hem Securities trading account to my bank account?


    A Client can request their respective Dealers or through Online Trading Platform, transfer the funds from their trading account to their bank account.


    8.  After placing fund withdrawal request, when will I receive credit in my bank account?


    1. If a request is placed before 4 P.M. on a working day and correct IFSC code is updated then amount will be credited in bank account on T+1 day.
    2. If a request is placed after 4 P.M. on a working day and correct IFSC code is updated then amount will be credited in bank account on T+2 day.

    III. DEMAT ACCOUNT


    9.  Can I transfer shares from third party accounts to my Depository account?


    Yes, a client can transfer shares lying in third parties (Source Beneficial Owner’s) Demat account to their Demat account (Target B.O’s), through Off Market Transfer by submitting duly filled and signed “Delivery Instruction Slip” provided to the Client at the time of Demat/ Trading Account Opening with Annexure.


    10.  How many bank and depository accounts can I link to a trading account?


    A Client can link 2 bank accounts with trading account but only one account will be treated as primary bank account.


    A Client can link any number of Demat accounts with trading account.


    IV. MISCELLANEOUS & ACCOUNT MODIFICATION


    11.  How can I modify the details related to my trading Account?


    A Client can modify their details by submitting the duly signed Account Modification Form along with self attested supporting documents


    12.  Can I apply for an IPO through Hem Securities?


    Yes, a Client can apply in IPO's if they have trading account with us.


    13.  Does Hem Securities provide mobile trading application? Can I trade through mobile phones with Hem Securities?


    Yes, a Client can easily execute their trade, manage Portfolio, view Financial Ledger & Global Report, Monitor Live Streaming Stock Quote, Back office Support and much more on the go through
    our HEM- MOBILE TRADING APPLICATION


    14.  If I have forgotten my password, what should I do?


    One can generate the password online (Reset link given at our website www.hemsecurities.com) or may contact our customer care by sending a request along with Trading Code at below mentioned E-mail IDs following which an automated generated at your registered E-mail ID.


    1. For Mobile Trading Application:hemtradingapp@hemsecurities.com
    2. For Trading Software:hemodin@hemsecurities.com
    3. For Back Office Software:supportld@hemsecurities.com

    15.  Can Hem Securities ask me to provide details regarding my source of funds or shares brought into my trading account?


    Yes, according to SEBI regulations, we need to ensure that all the securities for market payin obligations and also towards margins are received from client’s own account. In this regard,Hem Securities reserves the right to ask for the source of shares, if necessary. Similarly, in the case of funds, we need to ensure that the funds received in our account have been transferred from Client’s own bank account.


    Hem Securities may inform the Client and hold the payout of the securities or funds requested/ due from their trading account until the receipt of the proof of source of these securities or fund.


    16.  What can I submit as proof of source of shares/funds?


    A Client can submit the Client Master Limit and DP Transaction Statement/DP Holding Statement as a proof to ascertain source of shares and Bank Account Statement to ascertain source of funds.


    Attention Investor